SPANDANA SPHOORTY FINANCIAL LIMITED

PRIVACY POLICY (w.e.f. 01.04.2025)

This Privacy Policy sets out how Spandana Sphoorty Financial Limited (SSFL) uses and protects any information that you share with SSFL through services. SSFL may collect and store information about you when you visit our site, apps, or use our services. This Privacy Policy applies to all the products and services offered by SSFL.

Collected Information

Spandana Sphoorty Financial Limited (SSFL) may collect personal information that you submit to us through the Services, which include:

• Name
• Home address
• Email address
• Telephone number
• Date of birth
• Job position
• Occupation
• Company
• Financial information such as income, assets and your financial investment strategy and investment background
• Documents that you provide to us to verify your identity, such as pictures of your passport, utility bills, and/or bank statement or your company incorporation details

How We Use Collected Information

• To assess credit worthiness for our customers and sanction loans as per their repayment capacity
• To improve customer service and help us respond to your service requests and support your needs more efficiently
• To monitor your compliance with any terms and conditions associated with our services, including to confirm your identity
• To process payments
• To respond to your inquiries, questions, and/or other requests via email address or phone number

How We Protect Information

We will take appropriate steps to protect the information User shares with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of User’s personally identifiable information and other data from unauthorized access and improper use or disclosure. SSFL will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

Changes to Privacy Policy

The Management shall have the right to amend the Privacy Policy from time to time. The Policy shall be reviewed at least once in a year along with the other policies of the company.

Sell, Trade or Disclose to Third Parties

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. However, as required by Reserve Bank of India (“RBI”) Master Directions, we share the required customer data with the 4 credit bureaus in India namely CIBIL, CRIF High Mark, Experian and Equifax.

Contact Information

Customer Service Support:

Address: Spandana Sphoorty Financial Limited, Galaxy, Wing B, 16th Floor, Plot No.1, Sy No 83/1,
Hyderabad Knowledge City, TSIIC, Raidurg Panmaktha, Hyderabad, Rangareddy, TS 500081 IN
Phone: 18001205519
Email: contact@spandanasphoorty.com